Shipping Policy

Welcome to Decoronix.
We truly appreciate your trust in our brand and want your shopping experience to be smooth, fast, and worry-free.

Our team carefully packs and ships each order to ensure your products reach you safely and on time.

Processing & Delivery Time

• All orders are processed within 12–24 hours after confirmation.
• Products are typically shipped within 2–4 working days.
• In case of any unexpected delay or emergency, your order may take up to 5–7 working days to arrive. 
• You’ll receive a notification or tracking number once your parcel is dispatched, so you can easily check its status anytime.

Free Delivery

We are pleased to offer Free Delivery on all products — no hidden charges or extra fees.
Our goal is to make your shopping experience simple, affordable, and enjoyable from start to finish.

Our Courier Partners

We only work with verified and trusted courier services to ensure your parcel is handled with care and delivered safely to your doorstep.

Our delivery partners are reliable and committed to providing quick service across Pakistan.

Delivery Instructions

To make delivery smooth and hassle-free, please note the following:

• The courier rider will contact you before attempting delivery.

• Please make sure to answer the call and receive your parcel on the first attempt.

• If you are not available, inform the rider or contact us to reschedule delivery.

• Make sure the provided address and phone number are accurate to avoid any delays.

Order Tracking

• Once shipped, you’ll receive a tracking ID via SMS or email.

• You can use this tracking ID to monitor your parcel’s journey until it reaches you.

Our Promise

At Decoronix, we believe in quality, reliability, and care.
Every order is special to us — we pack it with care and deliver it responsibly.

Thank you for choosing Decoronix.
Your trust means a lot to us.

Refund & Replacement Policy

At Decoronix, we are committed to delivering premium-quality home decor and furniture items, crafted with care and attention to detail.
Your satisfaction is our top priority, and we make sure every product reaches you safely and as described.

Replacement Policy

We offer a replacement in the following cases:

• If the product you receive is damaged or defective, we will replace only the affected part or section of the item.
• If you receive an incorrect product, we will replace it with the correct one at no additional cost.

Conditions:

• The issue must be reported within 2 days of delivery.
• The product should be unused and in its original packaging.
• You’ll need to provide clear photos or videos showing the issue for verification.

Refund Policy

A refund will only be applicable in the following case:

• If the customer receives a product that does not match the size or dimensions mentioned on our store.

In all other cases — such as minor color variations, natural wood texture differences, or personal preference — refunds will not be issued.

Refund Process:

• Once the returned product is inspected and verified, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method or as store credit, as preferred by the customer.

Important Notes

• All replacement and refund requests must be made within 2 days of receiving the product.
• Customized, made-to-order, or clearance products are not eligible for refunds or replacements unless damaged on arrival.
• We work with trusted courier partners to ensure safe and timely delivery of every order.

Our Commitment

We stand by the quality of every Decoronix product.
If any issue arises, our team will ensure a smooth and fair resolution — because your satisfaction is what drives us forward.

At Decoronix, we make your shopping experience simple and secure.

Payment Option:

🟢 Cash on Delivery (COD)

We currently offer Cash on Delivery all over Pakistan.

• Pay only after receiving your parcel No advance payment needed.
  
• Check your product upon delivery for peace of mind.
  
• Our delivery partner will collect the payment safely at your doorstep.
  

Why Choose COD?

✅ Easy and secure payment

✅ No online payment worries

✅ Pay only when your order arrives

We believe in trust and transparency, that’s why you can shop confidently with Decoronix — first get your parcel, then pay!

Contact Us

At Decoronix, we’re always happy to assist you.
If you have any questions about your order, products, or delivery — our support team is here for you 24 hours a day, 7 days a week.

📞 Contact Information

• WhatsApp: 0314-0781518

• Call: 0314-0781518

• Email: decoronixx@gmail.com

💬 Need Quick Help?

Our customer support team is always available to assist you — day or night.
You can also reach out to us directly through the WhatsApp button available on our store.
Simply tap the button, and you’ll be connected instantly with our support team.

🕒 Response Time

We respond to most inquiries within a few hours.
For any urgent issues, WhatsApp is the fastest way to get in touch with us.

💡 Our Commitment

At Decoronix, we’re dedicated to giving you fast, helpful, and trustworthy support.
Your happiness is our top priority, and we’re here to make every shopping experience easy, enjoyable, and stress-free.