FAQs

FAQs

1. How can I place an order?

You can place an order directly on our Shopify store by adding items to your cart and proceeding to checkout. If you face any issues, our support team is available via WhatsApp, call, or email.

2. What payment methods do you accept?

We accept Cash on Delivery (COD), Bank Transfer, and all major debit/credit cards.

3. Do you deliver nationwide?

Yes! We deliver across all cities in Pakistan. Delivery times may vary depending on your location.

4. How long does delivery take?

Orders are usually delivered within 3–7 business days. For urgent orders, please contact us via WhatsApp for faster assistance.

5. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via WhatsApp or email to track your delivery.

6. What if my product is damaged or defective?

If your product arrives damaged or defective, contact our support team immediately. We will replace it or offer a refund as per our policy.

7. Can I return or exchange a product?

Yes! Returns and exchanges are accepted within 7 days of delivery. Please ensure the product is unused and in original condition. Contact us to start the process.

8. Do you offer custom products?

Absolutely! If you want to customize any product, just share the details or your idea with us via WhatsApp or email. Our team will create it according to your requirements.

9. How do I contact customer support?

You can reach us anytime via:

• WhatsApp: 0314-0781518
• Call: 0314-0781518
• Email: decoronixx@gmail.com
  We respond quickly and are available 24/7.

10. Do you accept bulk orders?

Yes! For bulk orders, contact us via WhatsApp or email for a personalized quote.