Return & Refund Policy

Refund & Replacement Policy

At Decoronix, we are committed to delivering premium-quality home decor and furniture items, crafted with care and attention to detail.
Your satisfaction is our top priority, and we make sure every product reaches you safely and as described.

Replacement Policy

We offer a replacement in the following cases:

  • If the product you receive is damaged or defective, we will replace only the affected part or section of the item.
  • If you receive an incorrect product, we will replace it with the correct one at no additional cost.

Conditions:

  • The issue must be reported within 2 days of delivery.
  • The product should be unused and in its original packaging.
  • You’ll need to provide clear photos or videos showing the issue for verification.

Refund Policy

A refund will only be applicable in the following case:

  • If the customer receives a product that does not match the size or dimensions mentioned on our store.

In all other cases — such as minor color variations, natural wood texture differences, or personal preference — refunds will not be issued.

Refund Process:

  • Once the returned product is inspected and verified, the refund will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method or as store credit, as preferred by the customer.

Important Notes

  • All replacement and refund requests must be made within 2 days of receiving the product.
  • Customized, made-to-order, or clearance products are not eligible for refunds or replacements unless damaged on arrival.
  • We work with trusted courier partners to ensure safe and timely delivery of every order.

Our Commitment

We stand by the quality of every Decoronix product.
If any issue arises, our team will ensure a smooth and fair resolution — because your satisfaction is what drives us forward.